Oxygen is honoring ‘National First Responders Day’ by offering us a behind-the-scenes peek at what happens at contact centers around the United States. The 911 Crisis Center focuses on the heroes of Ohio’s Chagrin Valley emergency call center, who understand that one phone call might make the difference between life and death for the person on the other end of the line. What are the chances that these tales are true? (tvacute.com) Let’s look at the truth behind the 911 Crisis Center.
The stories we hear at the 911 Crisis Center are dramatic for a reason. “Being on the night shift, we normally get more aggressive calls,” one 911 dispatcher says in the new series trailer. For example, a father in need of assistance when his baby’s delivery goes awry. 911 Crisis Center is edited like any reality TV show, yet the emotional moments are real and disturbing. 911 Crisis Center is based on genuine 911 dispatchers from the Chagrin Valley area of Ohio, according to Stephanie Gomulka of Oxygen’s sneak peek of the series.
911 Crisis Center Episode 1 Synopsis: 911 dispatcher Essence Sullins and the night shift team take non-stop emergency calls from 6 PM to 6 AM, including one that connects to someone in Essence’s family.
The ensemble cast includes veterans with more than 20 years of expertise as well as newcomers who are just learning how to handle 9-1-1 calls. Dispatchers are trained to counsel callers on how to keep calm while law enforcement is en route, and cases range from stolen cars to medical emergencies to lost children or guns fired.
“911 Crisis Center” episode 1 premieres Saturday at 9 p.m. on Oxygen.
911 Crisis Center is produced by Shed Media in partnership with Green Lakes Productions for Warner Brothers Unscripted Television, with executive producers Dan Peirson, Lisa Shannon, and Adam Kassen.